UNWANTED ITEMS

1. The items must be in the same condition as delivered (like new) and include any inner/outer packaging, manuals, bags, ties, accessories and included parts.
2. Any retail packaging must be unmarked and undamaged 
3. Make sure you place any items that come with the retail packaging inside a suitable outer box to protect it during shipment. Do not send items back using only the retail packaging.
4. Any unwanted items received with damaged or defaced retail packaging will either be refused and returned to sender or incur additional fees and a reduced refund.
5. The customer is responsible for all postage costs in returning unwanted items (this includes items ordered in error by the customer). 
6. Whilst in possession of your item(s) you are under a statutory duty to take reasonable care of them. We reserve the right to claim against you for item(s) returned that have been made unfit for resale or damaged whilst in your possession. We will charge up to 25% of the item's value.

 

FAULTY, DEFECTIVE OR DAMAGED ITEMS

1. If the goods supplied to you are damaged on delivery or the order is not delivered in full, you should notify in writing via e-mail to office@ip-racks.co.uk or through a contact form available here https://www.ip-racks.co.uk/contact within 7 days from the delivery or from the expected delivery date whichever is sooner.
2. Please ensure that you have provided as much information as possible regarding the fault or defect, be as descriptive as possible. Providing very little information will significantly delay your return. 
3. If you require a replacement for a faulty item, please ensure that you have spoken with one of our customer service team to ensure that the item is actually faulty.
4. For faulty items that require testing, please reset the device, removing any passwords.
5. Make sure you place your faulty item inside a suitable outer box. If you still have the retail packaging, please include this in your package. Do not send items back using only the retail packaging.
6. For items requiring a replacement, please include your return address inside the package.
 

FOR ALL RETURNS

1. Clearly label your package with our returns address.
2. Send the package/pallet via a recorded / tracked service to our registered address (provided when you contact us about the return) within 7 days of contacting our customer service team.
3. Take note of the tracking number of your returned shipment. The customer is responsible for delivery of items sent back to us
 

ANY REFUNDS ARE ISSUED BASED ON THE PAYMENT METHOD USED AT THE TIME OF PURCHASE.

If you have any further questions or concerns regarding our returns process that are not addressed above, please contact our customer service team by emailing office@ip-racks.co.uk